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FAQ

What is Xchange.me?
Xchange.me is a modern cryptocurrency exchange software that offers fast, secure and cheap cryptocoins exchanges through a process which does not require registration with several exchanges before you can get the best rates. As an exchanger, we are going through many exchanges looking for the best exchange rates for you.
Are there any specific charges for your services?
Xchange.me charges a transaction fee when the customer buys new crypto coins through our cryptocurrency exchange service. Additionally you can see the total cost of the transaction while exchanging, there are no hidden costs. Full fee breakdown can be found in here.
How does it work?
Xchange.me purchases the cryptocurrency of your choice at the best possible rate and sends this value to your wallet. How? We are exploring numerous of cryptocurrency exchanges to find the best rates for your transactions. You can exchange more than 200 cryptocurrencies including Bitcoin, Monero, Ethereum, and other Altcoins using Xchange.me.
Why are Xchange.me rates not fixed?
The cryptocurrency market is an extraordinarily dynamic market, and the prices are known to fluctuate by varying percentages within minutes. This is why the exchange price which is displayed is not guaranteed because it may change during the transaction time.
What are the minimum and maximum amounts of cryptocurrency I can buy?
The maximum and minimum values that can be exchanged for each trading pair of cryptocurrencies varies. The values may frequently change due to the crypto market demand.
Why is the amount I have received differently from what is displayed?
Each cryptocurrency transaction is done based on blockchain confirmations this might take as long as ten minutes or longer in some cases. Considering the volatile nature of the market, this waiting time is crucial, because price fluctuations may occur causing the final price of purchased cryptocoins to be different. We always advise that our customers should pay fair mining fees to speed up exchange transactions.
Why havent I received my crypto coins yet after making my payment?
This might have happened for a few reasons such as:
– Your payment may be delayed in the blockchain awaiting confirmation. In this case, you can increase your transaction fee if this operation is permitted by your wallet. You can also send us the transaction TX, and we will assist at our end.
– Delays could be caused by other issues. Our system is very reliable; however, we might encounter some errors. If you think there is an issue with the transaction, dont hesitate to contact us via our Support Center.
How much time do I have to send the coins?
We have to receive the coins within 5 hours. After that time your exchange will be cancelled.
How to use xchange.me
Exchanging cryptocurrencies on xChange.me is elementary and straightforward:Tell how much of which cryptocurrency you& #38; rsquo;d like to sell.Choose the crypto you wish to receive, check the amounts and click Exchange Now. Alternatively you can click the magnifying glass button, which will refresh the estimated rate. It& #38; rsquo;s best to check that just before trade execution, as crypto prices can fluctuate a fair bit.Youll be taken to a confirmation page. Here you can check the exchange rate, cryptocurrency amounts and our fee.If you feel like everything is correct, please fill in the destination address on which we will send the exchanged cryptocurrency. Enter the refund address so we will know where to send the funds back if your exchange cannot be processed for any reason. It is fully optional to provide it.Click Exchange. At the Payment step, you will be given the address to which you& #38; rsquo;ll have to send your coins. Please remember that it& #38; rsquo;s best to send the exact amount youve requested. If you send less or more, adjustments will be made. Keep in mind that the sent amount must still meet the minimum requirement, which is individual per coin. If it doesn& #38; rsquo;t, the transaction won& #38; rsquo;t be processed.We strongly recommend verifying the receiving address with our PGP keys. Every address generated on the site will be signed with our PGP key.After you send the funds, click on the I have sent the funds button. Once the system detects and confirms your transfer, the exchange will be processed.Thats it! You can copy the status link to track your transaction. Your exchange should take about 30 minutes to a few hours. Those times are random to enhance your security.If your exchange hasn& #38; rsquo;t completed after about 6 hours or more, please contact us at support@xchange.me or support@xchange.me and tell us the details of the transaction, especially the source or destination address you& #38; rsquo;ve provided for the exchange. We will do our best to resolve this within 24 hours and usually much sooner.